Frequently Asked Questions

What do you mean by regular Day Care?

Dogs must be booked in for at least one day per week in order to keep their space at Toms Tails and Trails.

Does my dog have to be insured?

We prefer that dogs are insured, however this is not mandatory. Please note that it is your responsibility to settle or reimburse charges for any treatment or veterinary care on your return.

Does my dog have to be vaccinated?

Yes. Your dog will be in contact with the resident dog and other guests.  It is also a requirement of our Home Boarding and Day Care licence - your dog must be vaccinated for Distemper, Parvovirus, Hepatitis and Leptospirosis.   Specifically for our business, Parainfluenza (Kennel Cough) is also required annually.  You may have to ask your vet for a Kennel Cough vaccination as it is not given automatically.

Will you board my dog while I am on holiday?

We do not offer ad hoc boarding, but if your dog attends regular Day Care then yes, we will board your dog when you go away.  Ask us for prices and details. 

Do you accept dogs that are not neutered?

Intact dogs are accepted on a case by case basis, subject to a successful trial.  We cannot accept dogs that hump others or mark in the house, and if this begins after we have accepted your dog as a guest, we would have to ask you to keep your dog to stay at home until the behaviour stops. 

What happens if my dog is unwell at Day Care?

Depending on the type of illness or injury, we will either take your dog straight to the vet while you make your way back from work, or you can collect your dog straight away and take them to the vet yourself.  We will always speak to you and agree a plan if you are available on the telephone.

Do you accept senior dogs?

Yes, our own dog is now a senior gent.  We make sure that they have space to rest and relax away from the youngsters if needed, and will work on other types of enrichment if walking is more difficult nowadays. 

What do I need to bring with my dog?

Bring their harness, their coat, their food, some treats and any medication that they need.  We will continue to supply toys, beds, towels and blankets for Day Care as we did through COVID.  Do not bring anything precious with you, the dogs will share toys so if something is irreplaceable, it is best to leave it at home.

Do you accept puppies?

Yes, we accept puppies and work alongside you to follow the same training plan as you do at home.  We only accept one puppy at a time to ensure that everyone gets the care and attention that they need.