Frequently Asked Questions

Home Boarding

Does my dog have to be insured?


We prefer that dogs are insured, however this is not mandatory. Please note that it is your responsibility to settle or reimburse charges for any treatment or veterinary care on your return.




Do you accept dogs that are unneutered?


Unneutered adults are not always suitable for home boarding, but will be considered on a case-by-case basis. We have several unneutered boys and girls in our client list, however there are some additional considerations. We are not able to accept un-neutered bitches whilst in season, and in the event that they come into season unexpectedly we will need an emergency contact to come and pick them up while you are away. We cannot accept unneutered dogs or bitches that mark in the house. More than one trial may be required before we are able to accept a holiday booking.




When do I pay for Home Boarding?


You pay a 25% non-refundable booking fee to reserve your dog's space, which is due within 3-5 days of discussing the booking with us. The balance is due on or before arrival, on the first day of Home Boarding. If you cancel your booking, you do not have to pay the oustanding balance.




What do I pack for my dog for Home Boarding?


It is important that you bring your dog's vaccination card (or letter of vaccination confirmation) with them for the stay and we also need information on your dog's brand of wormer and flea treatment (and when they were last administered). For visits longer than 2 nights, you may also wish to call your vet and let them know that your dog is staying with a licensed boarder. This means that if we need to call the vet, they will be authorised to discuss your dog with us. Pack all the things that you would supply if you were leaving your dog with a friend or neighbour. Key items are: food, treats, a clean bed and blanket, leads and harnesses, a coat, a drying coat, a toy - and anything else to make your dog’s stay comfortable and familiar. We do not walk dogs on extending / retractable leads, so please make sure that you provide a regular lead. Please note that we often have to do some back to basics training with your dog, as our rules and routines may be a little different to yours at home - so please make sure that you pack training reward treats (small, moist and preferably sugar-free). Special dietary needs are not a problem. There is a freezer available should you wish to bring frozen food or raw meat for your dog's stay. We suggest that you provide instructions on what food or medication should be given and when, and talk this through with us at the introductory meeting or at drop off. We can provide a holiday checklist for your dog to help you. We are happy to purchase or provide anything that you might have forgotten, but please remember to reimburse us when you collect your dog.




Does the time that I drop off or collect my dog affect the cost?


We charge per day (not per night) and a day begins at 8:00am. If you book your dog from 1st May to 8th May, that is 8 days. If you collect your dog before 9:00am on the last day then you are not charged for that day. We are not at home all through the day (walks etc) so please ensure that you make arrangements regarding dropping your dog off and picking up. Preferred drop off times are 8:00am-9:00am and 1:00pm-4:00pm. Preferred collection times are 8:00am-9:00am and 1:00pm-8:00pm. If you collect your dog earlier than planned, this does not change the booked price (see our cancellation policy for details).




Does my dog need to be vaccinated?


Yes. Your dog will be in contact with the resident dogs, other family dogs and the dogs that they meet whilst out on walks. For general wellbeing, it is important that your dog should always have its annual vaccinations to protect against infections and disease. It is also a requirement of our Home Boarding and Day Care licence. Titer testing results are accepted for Distepmer, Parvovirus and Hepatitis, however there is no test for immunity to Leptospirosis so a vaccination is required. Specifically for our business, Parainfluenza (Kennel Cough) is also required annually. You may have to ask your vet for a Kennel Cough vaccination as it is not given automatically. A current vaccination certificate must be shown to us before dropping your dog off for the day, and regular visitors must send an updated certificate each time boosters have been given.




What happens if I cannot collect my dog at the time planned?


We understand that sometimes travel does not go to plan, and we will do our best to take care of your dog until you are able to collect (subject to availability). If you were planning to collect before 9am and circumstances mean that you can no longer pick up before 9am, we will invoice you for the extra day once your dog is safely in your care. If you do not wish to incur any extra costs, you could ask a friend or relative to collect your dog and look after them until you are home? We can set up a security password with you to be sure that we are handing your dog to the right person.





Day Care

Does my dog have to be insured?


We prefer that dogs are insured, however this is not mandatory. Please note that it is your responsibility to settle or reimburse charges for any treatment or veterinary care on your return.




What are the Day Care opening hours?


Day Care is open 7:30am–7:00pm. Preferred drop off times is between 7:30am-9:00am. ​Dogs may be collected at any time between 1:00pm-7:00pm. We feed between 5:00pm and 5:30pm so during this time it may be a quick handover at the door.




What happens if I am late collecting my dog?


We understand that things happen, heavy traffic and delayed business flights. You are able to collect your dog between 7:00pm and 8:00pm (there may be an additional fee). After 8:00pm your dog will be transferred to out Home Boarding service and you will be able to collect your dog the next day (assuming that we have space available). This will incur an additional fee. If we do not have space available, we ask that you make arrangements for a friend or family member to collect your dog for you.




Does my dog have to be vaccinated?


Yes. Your dog will be in contact with the resident dogs, other family dogs and the dogs that they meet whilst out on walks. For general wellbeing, it is important that your dog should always have its annual vaccinations to protect against infections and disease. It is also a requirement of our Home Boarding and Day Care licence. Titer testing results are accepted for Distepmer, Parvovirus and Hepatitis, however there is no test for immunity to Leptospirosis so a vaccination is required. Specifically for our business, Parainfluenza (Kennel Cough) is also required annually. You may have to ask your vet for a Kennel Cough vaccination as it is not given automatically. A current vaccination certificate must be shown to us before dropping your dog off for the day, and regular visitors must send an updated certificate each time boosters have been given.




How do I book and pay for Day Care?


Toms Tails and Trails run a pro-forma payment system. We will contact all of our Day Care customers around 20th of the month to ask what Day Care dates they require for the coming month. Once confirmed, customers will receive an invoice for all of the dates booked in the coming month. The invoice will be due on or before the first date that services have been booked.




What if I need to make a short notice Day Care booking?


We will do our very best to accomodate your needs, and if we can accept your dog we will send a confirmation invoice out immediately to secure your booking. If we do not have space, we may be able to help with two walks during the day instead of Day Care so that your dog is not left home alone.





COVID-19

COVID-19 and Home Boarding


We remain open for home boarding during the COVID-19 pandemic and are following the guidance from the Canine & Feline Sector Group (CFSG) for our industry. https://www.cfsg.org.uk/coronavirus/ Dogs are disinfected or fully bathed on arrival (depending on the individual dog and agreement with the owner). Please bring bare essentials only, your dog's harness, coat, medication, food and treats. Bedding, towels and anything else that your dog needs will be provided by us. Handover takes place outside of the property with one owner, and we ask that you please wear a mask. To protect our customers, drop off and collection is by appointment only.




COVID-19 and Day Care


We remain open for day care during the COVID-19 pandemic and are following the guidance from the Canine & Feline Sector Group (CFSG) for our industry. https://www.cfsg.org.uk/coronavirus/ Dogs are disinfected on arrival. Please bring bare essentials only, your dog's harness, coat, medication, food and treats. Bedding, towels and anything else that your dog needs will be provided by us. Handover takes place outside with one owner, and we ask that you please wear a mask. To protect our customers, drop off and collection is by appointment only.




COVID-19 and Home Visits


I am offering pet visits for existing customers on the condition that there is no one present in the property while I am there. If you have an elderly relative, a cleaner, a lodger who may appear while I am working then please contact me to talk about this before making your booking. I will wear a mask and gloves while I am in your home, but please do clean / disinfect when you get home as we can't be too careful. I welcome new customers for pet visits on the condition that there will be no one present in the home during my visits, and that you are happy to undertake our meet and greet via a video call service rather than a face to face meeting.





Site Visitors:

Michelle Major

Home Boarding Licence No 18/04189/ABE

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